Microsoft Windows Intune
ConnectWise and Windows Intune are different, yet complementary systems. Leveraged correctly, they form an effective systems backbone for established and emerging IT service providers alike.
ConnectWise's business process automation, coupled with Windows Intune systems management automation, creates an integrated workflow that includes issue alerting (Windows Intune), tracking and escalation of these issues (ConnectWise), remediation work to fix the reported issues (Windows Intune), and billing for the work performed (ConnectWise).
When an anomalous event is detected in a customer's Windows Intune–monitored environment, an alert is generated in the Windows Intune management portal. A detailed email message can be sent automatically to an address that the ConnectWise Email Connector monitors. The email is converted to a ConnectWise service ticket.
A technician (usually an employee of the IT service provider) can log in to Windows Intune to remediate the alert situation and track the information from the ConnectWise service ticket. When the issue has been satisfactorily resolved using Windows Intune, the technician marks the ticket as complete within ConnectWise and clears the alert from the Windows Intune administrator console.
