ConnectWise Integration

Cisco

Cisco

Cisco is the worldwide leader in networking that transforms how people connect, communicate and collaborate. Cisco offer various products, applications and services tailored for different segments of the market. The latest offering from Cisco for partners serving Small and Medium Businesses is called the OnPlus™ Service. This new addition to the Cisco Small and Medium Business portfolio gives partners deep insight into their customers' network infrastructure, to support troubleshooting, optimize performance, and handle routine maintenance. Information about Cisco can be found at http://www.cisco.com. Learn more about Cisco OnPlus™ Service at http://www.cisco.com/go/onplus.

Cisco

Cisco OnPlus™ Service is a cloud based platform, hosted by Cisco, that enables channel partners to economically offer managed network services through the discovery, monitoring and remote management of their small business customer networks. Cisco OnPlus™ Service is simple & affordable and lets partners securely access their customer networks from anywhere, at any time, using a computer, smartphone or tablet. The OnPlus Service includes a portal that is accessible via the web, a lightweight, micro-appliance that is installed at the customer site and a convenient subscription plan that covers all the elements of the service.

OnPlus™ integrates with Professional Services Automation (PSA) tools such as ConnectWise so that partners can easily and efficiently manage all aspects of their business.

Features & Benefits >>

Features & Benefits

 

  • Simple, affordable, cloud-based platform
  • Easy-to-deploy, unobtrusive Cisco OnPlus ON100 micro-appliance that can be activated within minutes on customer network
  • Dashboard view with status of all customer networks
  • Interactive graphical and tabular views of the customer's network
  • Network and device monitoring, including up/down status of supported devices with alerting via email or SMS text messages
  • Remote device management access via Web (HTTP or HTTPS), Remote Desktop Protocol (RDP), Virtual Network Connection (VNC), or generic tunnel connections
  • Detailed device information (IP address, serial number, firmware version, MAC address)
  • Firmware management for Cisco devices
  • Configuration backup and restore for Cisco devices
  • Service contract and warranty information for Cisco devices
  • Reporting capabilities based on templates or custom formats
  • Reporting capabilities based on templates or custom formats
  • Mobile device access
  • Ability to be used as a network assessment tool to identify outdated devices and other potential sales opportunities
  • Integration with ConnectWise to automatically generate service tickets based on network and device events monitored through the portal - Email alerts from Cisco devices are automatically converted to ConnectWise service tickets
  • Ability to launch ConnectWise easily from within the OnPlus™ portal

Sales & Support >>

Sales & Support

  • Cisco OnPlus™ Service is initially available in the United States and Canada only. To learn more about how you can purchase Cisco OnPlus™ Service (includes OnPlus™ Network Agent and 3-yr subscription to service) visit http://www.cisco.com/go/onplus or contact your local Cisco partner
  • To learn more about the OnPlus™ and ConnectWise integration, send an email to onplus-interest@cisco.com or discuss it on the OnPlus Support Community
  • For more information about Cisco OnPlus™ Service, visit http://www.cisco.com/go/onplus