Time & Tickets
Automatically capture and track all customer support issues so that no issues fall through the cracks.
Create unique agreements for every customer to track items like support hours and implementation time.
Configure automated process, notification, and escalation rules to ensure consistency from sales through implementation and support. Provide a smooth, continuous process for your customers.
Customer Relationship Management
Maintain updated contact information and records in one centralized system so you can stay on top of all customer configurations, support issues, and sales opportunities.
Define and track tasks for new customer onboarding so you ensure a smooth process from the start. Ensure all work is documented and customers stay happy.