Fast-Growing IT Solution Providers Cite Business Automation as Key Growth Driver

Implementation of ConnectWise PSA enabled some of the channel’s top solution providers to raise profits, streamline processes and significantly drive business

TAMPA, Fla. – Jul. 16, 2007 – It’s not a relentless focus on growth or long days at the office that drive sales with top-performing technology solution providers. Those traits are merely the ante into the game. Solution providers catching the fast-track to profits are doing so by automating their business processes with leading professional services automation software from ConnectWise say some of this year’s CRN Fast-Growth 100.

Advanced Technical Solutions LLC, a Scott Depot, W. Va. based technology solution provider who ranked 57th in this year’s listing, saw sales more than double between 2004 and 2006 in part by automating timesheets, invoicing and other back-office systems using ConnectWise PSA. The enhancements netted President Gary Sims, Jr. efficiencies that made his operations more productive and better positioned to take on new business.

“Time leaks are probably one of the most costly issues for any service-based operation,” noted Sims. “ConnectWise made it so much easier for our technicians’ to record their time that they started tracking it more regularly, which improved accuracy and reduced unreported billable hours. Connectwise really is the centerpiece of our business. Without it we simply could not grow our business or deliver services effectively to our clients.”

“ConnectWise gave us an automated process that significantly improved our ability to manage client demands so that we could focus more on sales-building activities,” said Ted Swanson, president and CEO of Philadelphia, Pa.-based IT Solutions Consulting. The 40-person network, applications development and enterprise services firm grew roughly 50 percent, generating $4.5 million in sales for 2006.

“Now that I’m able to clearly track and measure multiple facets of our operation the way ConnectWise allows us to, I can make intelligent, fact-based business decisions,” said Swanson. “And I can access this data daily, weekly or monthly – essentially whenever I need to – to see what we’re doing that could be preventing us from growing more quickly and profitably.”

Helping IT Solution Providers Grow Beyond the Basics

ConnectWise’s leadership in the PSA market is complemented by its cutting-edge ConnectWise "on">Mobile and ConnectWise Managed Services offerings.

ConnectWise Mobile allows technicians to retrieve their work schedules and report billable hours via mobile device. By synchronizing workflow between home office and field personnel, dispatchers can more conveniently monitor schedules and fewer timekeeping omissions are made. Real-time integration to the technician’s Outlook calendar also assures that clients are receiving the quickest, most attentive service. The product works on- and off-line, eliminating Internet connectivity dependency.

The company’s Managed Services Platform provides the industry’s greatest depth and breadth of related capabilities. As the only developer to integrate its PSA solution with all leading managed services vendors, ConnectWise far exceeds competitive offerings.

The ConnectWise Managed Services Platform enables VARs to become virtual outsourced IT departments for their SMB clients. Clients’ needs can be monitored and addressed remotely with exceptional support levels and at considerably lower cost compared to internal IT resources.

ConnectWise’s vast customer base and channel partner focus ensures that all products and services are continually enhanced and evolved based on real-world issues and opportunities. With more than 25 years of IT industry experience from the solution provider perspective, ConnectWise delivers incomparable bottom-line value for VAR business models.