ConnectWise Partners Dominate MSPmentor 100

WORLD'S MOST PROGRESSIVE MANAGED SERVICE PROVIDERS RELY ON CONNECTWISE TO ENHANCE PROFITABILITY

TAMPA – March 4, 2008 – While managed services is not new to the technology channel, building and sustaining a successful managed services practice continues to elude many IT solution providers looking to make this transition. The most successful managed service providers (MSPs) understand that automation of key managed services functions is critical to their long- term success. Or so it seems. More than half of this year's MSPmentor 100, an annual ranking of the world's top MSPs, rely on ConnectWise to help them document, share, report and measure the effectiveness of their operations.

"Today it's easy to lose track of your time and think you're making money on managed service processes if you're not looking at how this time is being spent," said Larry Shulman, CEO of Farmingdale, N.Y.-based LMS Tech, ranked 26th on the 2007 MSPmentor 100. "It's super critical for us to know how much unbilled, but productive, time is going against our contracts so that we can determine whether or not we're making the correct profit margin – or any profit margin at all in some cases. ConnectWise gives us a real good view as to where that time is going. In fact, I believe ConnectWise could be considered the management system for the managed system."

The ConnectWise Managed Services Platform enables VARs to become virtual outsourced IT departments for their SMB clients. Clients' needs can be monitored and addressed remotely with exceptional support levels and at considerably lower cost compared to internal IT resources.

"Before integrating ConnectWise with our managed services system, we had two individuals on both sides of the organization dealing with system alerts,"
added Shulman. Now we have one individual, who has no more than one year experience, handling all aspects of that. By combining the managed services component and having that integrate fully with ConnectWise, we've greatly simplified the amount of work and time that was involved in that process because it goes right onto our service boards. This was a process that was spread out over multiple individuals a year ago and now is fully managed by one individual today."

"When it comes to making the transition to managed services, there's a paradox of responsibility at play," said Arnie Bellini,CEO and co-founder of ConnectWise. "Without a doubt, the degree of risk assumed increases with each new IT management function handled, but ultimately there's a point of control over the IT ecosystem that's pretty powerful too. At that precise moment, there's an inflection point that creates a hockey-stick effect on profitability. It's one that's derived not only from the recurring revenue stream associated with this model, but from the dramatic improvement in productivity and scalability it can provide once the right tools are in place.
ConnectWise delivers that opportunity for solution providers to take a tight control of these processes and manage their business in a manner that both enhances customer service levels and bolsters their profitability."

The MSPmentor 100 is an annual survey conducted by MSPmentor and its owner, Nine Lives Media Inc. To ensure that MSPs of all sizes are fairly represented, the study ranks MSPs using metrics such as:

  • Overall managed services revenue
  • Overall managed services revenue growth
  • Percentage of managed services revenue growth
  • Managed services revenue growth by employee
  • Number of devices managed

More than 500 MSPs worldwide were considered in this year's MSPmentor 100.

ABOUT MSP MENTOR
MSPmentor, published by Nine Lives Media Inc., is the independent voice of managed service providers. It delivers news analysis, timely insights, and how- to information for managed service providers that are seeking to maximize their recurring revenue.

ABOUT CONNECTWISE
ConnectWise is the leading Web-based professional service automation (PSA) software application designed exclusively for technology consultants, integrators and developers. More than 20,000 IT solution providers rely on ConnectWise to more efficiently integrate key business operations across the enterprise from business development and project management to client services and billing. The technology enables IT companies to drive greater accountability, operational efficiency, profitability and tighter systems integration. ConnectWise is the only PSA software to integrate with all leading managed services applications. Visit www.connectwise.com for more information or call 813-463-4760.

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Contact for More Information:
Lynette Bohanan, CommCentric Solutions Inc.
813-727-0196 / lbohanan@commcentricsolutions.com