ConnectWise Mobile: Making Mobile Management Work

Wherever you happen to be, ConnectWise Mobile is right there with you, ensuring that you stay in touch with your clients and your business. Available for most smartphones- including the iPhone and Android phones- ConnectWise Mobile puts all the robust functionality of ConnectWise at your command. Hitting the road or heading home, our Mobile app makes sure you can accomplish the work you need to get done.

Access to information anywhere

The beauty of ConnectWise Mobile is that there are no more walls or wires to restrain you. Access the information you need from anywhere through your phone or mobile device. There's nothing holding you back from conducting your business. Get the information you require when it is needed most.

Access to contacts and tickets, project tasks available

When clients have questions, give them the right answers while you sit right across the desk from them. Within seconds, your phone can retrieve the updated information you require. Make sure field personnel can access schedules, service tickets and any other information they require to get the job done right the very first time.

Up to the minute scheduling

When schedules change, get instant notification and adjust your itinerary accordingly. Coordinating your resources- human or otherwise- happens with just a few clicks. Know who is working where and why. Close the gaps while you close the distance between you, your team and your valued clients. Stay on top of staying in touch with ConnectWise Mobile.

ConnectWise Mobile Features >

ConnectWise Mobile: Dissolving The Distance Barrier

ConnectWise Mobile: Access Anytime, Anywhere

When you can successfully conduct business from anywhere at anytime, you are defining excellence in service delivery. Amaze your clients with new levels of availability, gain new levels of accountability and make things happen when they need to happen. Forget the shakers; Count yourself among the movers who get things done no matter where they are. Make good things happen with ConnectWise Mobile.

Dispatch automatically notifies field employees

Allocate resources and assign work automatically, knowing that up-dates are immediate. Have confidence that field personnel track activities and time accurately. Monitor resources and make changes as required.

Create service tickets on the fly

Sometimes fixing one problem uncovers another. Create service tickets on the spot and receive near-time response.

Schedule appointments while on site

When new opportunities arise, capture them immediately, no matter where you are. Update your calendar and make sure those who need to know about the change find out in a timely manner.

Enter time on device, receive client approval

Tracking time happens with just a few keystrokes. Track time and work while you are doing it, and bill 100% of your time every time. You can also receive immediate client approval for invoicing purposes.

Enter expenses

Waiting until you return to the office to log your expenses can lead to errors and delays. Enter them on the spot and ensure the accuracy of your reporting. Get reimbursed faster than ever.

Access contact information

Keep key client contact information literally at hand with ConnectWise Mobile. Find the name, dial the number, stay in touch. Collaborate and communicate effectively with ease.

Access client configuration

Get quick access to comprehensive lists of client equipment, loaner equipment, version numbers and more. Know what is on hand and what needs to be ordered.

Search and access account and contact information on the go

Come up to speed on important account information. Keep yourself aware of client issues and concerns at all times form anywhere. Find those key contacts quickly and easily.

Create new service tickets

You never know when client issues or concerns will arise. And you never know where you will be when trouble starts.  Open new service tickets on the spot, have them dispatched and get up-to-the-minute information throughout the day.

Most popular mobile devices

Working with the most popular mobile devices from leading manufacturers, including Apple's popular iPhone and Android. 

ConnectWise Mobile Benefits >

ConnectWise Mobile: Strengthening Client Relationships

Your clients expect the very best from you. That is the inherent promise in every provider / client relationship. Keeping that promise requires your very best effort every day. There is no opportunity to rest on your laurels. Delivering excellence in IT service delivery means staying ahead of your client's expectations and your competition's capabilities. ConnectWise Mobile makes both possible. It helps you build stronger relationships with clients by staying in close communication regardless of circumstances. And it helps you widen the quality gap between you and the competition. Here are some of the ways ConnectWise Mobile benefits your business:   

Improve service levels

The potent capabilities of ConnectWise Mobile will impress your clients even more when they experience your quick responses and faster turn-around times. Amplify your client focus with the anytime, anywhere power of ConnectWise Mobile.

Immediate access to information

Never get caught without the right information again with the business intelligence and key data you require is just a click or two away. Get instant access to all client information.

Access configuration records

Now your field personnel are armed with the information they must have to solve client problems. They leave the office with everything they require because ConnectWise Mobile allows them access to client configuration records. Solid planning and preparation result in faster problem resolutions.

Create new service tickets on site, schedule new work outside of existing service ticket

Field personnel can enter service tickets while working at customer sites any time the situation demands it. New work can also be scheduled while on a previously scheduled service call. Assignments can be coordinated with Dispatch with just a few clicks. Your people stay busy and productive.

Speed time to billing

Record time at the job site, get immediate client approval and send the information to Billing, all in short order.

Capture time in field

ConnectWise Mobile makes sure all time is captured in fields before tickets can be closed. This means no more time leakage because your team is recording their time while they do the job, ensuring more accurate numbers for billing purposes.

Enter expenses on ticket

Enter meal and travel on service tickets. Trace what got spent and where. Do away with reconstructing expense reports.

Improve responsiveness 

When clients contact you, you can respond immediately from wherever you are. With all the current client information at your fingertips employees may provide that immediate response and feedback, which is so crucial to maintaining sticky client relationships.

Reschedule, prioritize and dispatch work to field employees

Keep track of how your people spend their time. Re-assign and re-deploy field personnel as required. Set priorities, re-schedule work assignments and dispatch tickets to field personnel. Take care of the business even when you are away.

Eliminate Internet Dependency

Many of your competitors are tethered to the Internet. This means they have to be in the office or have a connection wherever they are to get meaningful work done. ConnectWise Mobile helps ensure that every working minute of every working day is spent working wisely.

 

ConnectWise Mobile Testimonials >

ConnectWise Mobile: Partner Stories From The Road

Many of our valued Partners make use of ConnectWise Mobile. They find it helps make their organizations more efficient and more effective. It also helps solidify those all-important client relationships. Lastly, it helps ensure that their resources are at work at all times. In the end, this helps increase their profitability. Listen to their stories.

 

 

Laura Steward, Guardian Angel Computer Services