ConnectWise Chat & Remote Control completes your help desk and ticketing solution by providing for integrated chat, clientless remote control capabilities and automatic ticket generation within ConnectWise PSA.
While phone calls and email remain necessary communication vehicles, neither of these provide the immediate resolution path that your clients are requesting. ConnectWise Chat & Remote Control meets the needs of your clients by providing your technicians with the ability to respond quickly to their requests while tracking each session for record keeping and reporting purposes. Features include:
ConnectWise Chat and Remote Control offers you one integrated solution to your Help Desk operations, while allowing technicians to assist multiple clients simultaneously.
Each chat session is tracked and recorded so that you have a complete transcript of the chat.
Support your clients easily on multiple platforms, including Windows, Mac and Linux. A nice addition to your RMM tool, MSPs can easily support their non-managed clients using remote control.
Session times are entered directly on the ticket, with the detail readily available for billing, SLA measurements and executive review.
Encryption ensures that all communications are kept private, and all data is secured. Audit trail records enables compliance with many existing regulations such as SOX, HIPPA, and others.
You can also include integrated chat capability into your sales process on your website. It is a fact that an immediate response to sales requests will increase your sales success rate. In addition, both chat and remote control are effective tools for online meetings, product training and additional collaborative efforts between your company, your employees and your clients.
Your clients expect immediate results. ConnectWise helps make this happen.
ConnectWise offers you one complete solution that will enhance your client experience, increase profitability, while improving your help desk employee performance.
The immediacy of the interaction your clients' experience helps increase your close rates significantly while reducing the call-back situation that can occur.
Studies show that that the costs associated with phone-based support systems are nearly four times the cost of chat-based services. Handling multiple client chat session simultaneously will lower your costs while the automated tracking of billable hours will ensure proper invoicing.
Your employees no longer need to break away from billable time, since time is automatically entered for them. With remote control, your technicians manipulate the client's system and resolve problems first-hand, rather than having to talk the client through a series of steps.
ConnectWise Chat & Remote Control will help you maximize your ability to deliver exemplary support and enhance those valued client relationships.
