Over the last 30 years, ConnectWise has become the premier business operating system for IT solution providers. Today more than 5,500 technology companies rely on ConnectWise to achieve greater accountability, operational efficiency and profitability.
Established in 1982, ConnectWise delivers powerful IT services
and management solutions to small and mid-sized companies.
Based in Tampa, Florida, ConnectWise began as a dominant IT
solutions company and now provides a full suite of offerings
including IT Services, Application Development and Consulting,
as well as Managed Services for companies that want to outsource
their IT function.
As ConnectWise grew, we began to experience an exponential
growth in business complexity. At that point, we built ConnectWise
PSA to help significantly streamline and automate our work—and maintain our high customer satisfaction levels.
Initially launched in 1998, ConnectWise quickly exceeded
industry standards and helped us significantly increase profitability. When demonstrated at an industry show, ConnectWise was so
highly regarded that we made the solution available to IT solution
Since then, ConnectWise has helped thousands of other professional
IT solutions firms achieve the same high levels of service and profitability.
To learn more about our guiding principles, see our Mission & Vision.
The Future of ConnectWise: Driven to Help You ‘Own Your Space’ ConnectWise was developed around workflow processes, and heavily influenced by the ITIL (Information Technology International Standards) best practices. However, we are in an industry that experiences rapid changes and downright seismic shifts every three or so years. So it is critical that your core business software not only support the way you do business today, but also anticipate how you will need to do business tomorrow.
We also know that each of us succeed in our individual IT solutions businesses by leveraging our ‘local presence’ advantage against encroachment by “the big guys” who are always threatening to come and try to steal our customers. But they have scale of operation efficiencies that it is harder for each of us to obtain.
We, the IT solutions companies, will win by being agile! So we see our future in terms of a collective, meaning You, and Us. That is why ConnectWise Partners are an integral part of the success of ConnectWise software. In evolving the product over time, we are committed to using your best ideas to drive changes for continual improvement. On our end, we committed to research and development. We gather your ideas daily through emails and phone calls and annually at our Partner Summit. That is our commitment to you, and that is our collective future.