Windows Server 2016: 5 Things You Need to Know

5 Things to Know About Windows Server 2016

On October 12th, Microsoft released their latest server operating system – Windows Server 2016. To ensure your success, we’ve gathered a list of the top 5 things you need to know.

Customer Journey: Support is Your Time to Shine

Satisfying Customer Support and Service

“Everyone in your organization should know a customer across every touchpoint, using that knowledge to grow the relationship.” – Barbie Moser Zinck, Business & Technology Strategist

The Customer Journey: What Customers Really Want to Buy

Navigating the Customer Journey

“A satisfied customer is the best business strategy of all.” – Michael LeBoeuf The US Department of Commerce reports the first quarter of 2016 saw $92.8 billion in e-commerce sales. Impressive, you say, but what does that have to do with the world of technology solution providers? Stay with me here. As consumers, we’re all…

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The Customer Journey: Hit the Road with a Handoff to Sales

Handoff from Marketing to Sales

“You don’t close a sale. You open a relationship.” – Patricia Fripp, sales presentation coach & speaker This probably isn’t the first time you’ve read that popular sales quote, but I think it’s a particularly fitting thought for this third part in my series about the Customer Journey.

The Customer Journey: Building Awareness for Your Business

Building Awareness

Today’s customers are looking for much more than just another product or service to buy. They want you to come to the table with real solutions to their technology problems. You know your company is strongly positioned to meet that need, but are your potential (or even existing) customers aware of that?

How to Navigate a Successful Customer Journey

Customer Journey Success

“We see our customers as guests invited to a party, and we are the hosts. It’s our job every day to make every aspect of the customer experience a little better.” – Jeff Bezos, CEO, Amazon No matter where they are, what they do, how big or small, there’s a common thread that can be…

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Cloud Watching: What You Need to Know in 2016

What You Need to Know About Cloud Services in 2016

Once upon a time, the neighborhood of your business was made up entirely of the clients whose systems you could physically access. We’ve supported you through the shift from that limited break/fix space to a larger world of managed services, which opened up your IT neighborhood to include even more clients.

Simple Strategies to Help You Lead Smart

6 Leadership Strategies

“To handle yourself, use your head; to handle others, use your heart.” —Eleanor Roosevelt Those few words speak volumes when it comes to successful personal relationships. But you may be surprised how effectively the same advice applies to smart organizational leadership.

Here’s Why You Should Consider Offering Telco Services

Offering Telecommunication Services

Imagine a world where you could count on added value and increased monthly recurring revenue with NO ongoing costs. If you could, wouldn’t you jump on the opportunity to get ahead of the next technology revolution? Now you can. How? By embracing telecommunications services. It might just make sense.

Your Business is Talking. Are You Listening?

What's Your MSP Business Saying to You?

At this year’s IT Nation, we asked attendees to answer the question, “If your business could talk, what would it say?”, and in response we got some incredible insight into what’s happening for today’s technology services businesses. The #MyBusinessSays campaign gave partners and guests the chance to really tune in to their businesses and take…

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