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ConnectWise Blog

Technology solution provider best practices and industry news, all in one place.

Tips to Transition to As-A-Service

As-A-Service: It Could Save Your Business

It’s not hype. If you sell, service or support technology, the future survival of your business may well depend on understanding and implementing an “as-a-service” approach. Simply put, this model—also known as “managed services”—bundles together the hardware, software, services and support you provide and offers them to clients for a monthly fee. Consider these top…

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3 Reasons You Shouldn’t Hesitate to Offer Cloud Services

Offering Cloud Services

Not convinced that offering cloud services is right for your technology business? You’re not alone. Technology solution providers (TSPs) often shy away from offering cloud services because they’re concerned about security issues, or the fact that they don’t “own” the cloud.

4 Ways Expanding Your Services Benefits Your Business

Expand Your Service Areas

Change can be scary, but sometimes it’s absolutely necessary. That especially applies when you’re running a technology business. In fact, if you don’t reinvent your business by adding new service offerings when the opportunity arises, there’s a good chance you’ll miss out on growth and sales.

Billing for Cloud Services: 3 Key Factors

Cloud Services Billing

It’s time to face the facts: the cloud is here to stay. So what’s holding you back from creating a cloud services practice area? If the answer involves the tremendously tedious billing process for cloud licenses, then you’re in luck.

How to Navigate a Successful Customer Journey

Customer Journey Success

“We see our customers as guests invited to a party, and we are the hosts. It’s our job every day to make every aspect of the customer experience a little better.” – Jeff Bezos, CEO, Amazon No matter where they are, what they do, how big or small, there’s a common thread that can be…

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Must-know News on CloudConsole’s Expanded Features

CloudConsole Expanded Features

ConnectWise® CloudConsole™ allows technology solution providers (TSPs) to manage, monitor, and bill for Office 365™ licenses directly within ConnectWise®. This innovative platform, originally launched in February 2016, takes the pain right out of offering cloud services, thereby increasing profitability and satisfaction of our partners. 

Let’s Chat About Your Support Team’s Solutions

Chat Solutions for your Support Team

Technology has made everything instant.  Gone are the days of playing phone tag, and waiting around for voicemail responses.  To best meet your customers’ needs, innovate your service offerings to support them in every capacity. 

We’re Working Hard to Make a Difference

Industry Award Winning Products

We’re bringing home the gold, and we have you to thank for it. Our partners know that our first priority is their success, and making sure we support it every single day means putting our best efforts at the forefront.

Get to Know ConnectWise at a Roadshow Near You

International Roadshows

There’s nothing that makes us happier at ConnectWise than spreading the resources, best practices, and support that help our partners work smarter and worry less. Making sure we get the word out about easier ways to succeed as a technology solution provider is a top priority for us, as is expanding our ability to support…

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Thinking Beyond the MSP Label

Technology Solutions Business

It’s easy for technology solutions businesses to use labels like managed services provider (MSP) to define their businesses. However, you could be pigeonholing yourself by labeling your business model as one specific thing.

A Chat with ScreenConnect GM, Jeff Bishop

ScreenConnect Q&A

Jeff Bishop spearheaded the business development, marketing, sales, and product management for ScreenConnect® until its acquisition by ConnectWise®. Now, he’s responsible for ensuring that the program meets the needs of partners and end users, as the General Manager for ScreenConnect Software at ConnectWise.