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ConnectWise Blog

Technology solution provider best practices and industry news, all in one place.

Tips to Transition to As-A-Service

As-A-Service: It Could Save Your Business

It’s not hype. If you sell, service or support technology, the future survival of your business may well depend on understanding and implementing an “as-a-service” approach. Simply put, this model—also known as “managed services”—bundles together the hardware, software, services and support you provide and offers them to clients for a monthly fee. Consider these top…

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Level Up with Game-Changing New Features in 2015.6

ConnectWise Release 2015.6

When it comes to your business management platform, you’ve got options. Trying to pinpoint the right solution for your business can feel like a guessing game. ConnectWise is working hard to make the choice easy by pouring resources into a tool that meets your needs better than ever before.

Why You Need UserCentric Billing

Billing Per User with UserCentric

Change remains constant on the IT front and, let’s face it, a one device per owner world is a thing of the past. Unfortunately, billing-by-device isn’t.  And it can create havoc for you and all those clients with multiple devices who expect nothing less than seamless service at all times.

16 Ways to Get the Most Out of Your IT Help Desk

Dos and Don'ts of Technology Help Desk

Your customers define your business. It’s a tried-and-true tenet of owning a business that customer service is pivotal. Giving your IT help desk the right tools to be successful helps you build stronger relationships and establish yourself as a trusted advisor.

10 Project Management Rules Every Business Owner Should Know – Part I

10 Project Management Success Rules

If you’re leading a business, you’ve got a lot on your mind. How can I increase sales?  When will I have time to do invoicing?  How do I keep projects on time and on budget?  These are the types of questions that all business owners have lied awake in bed at night, starting at the…

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Explore the Top 5 Posts of the Summer

Technology Industry Tips & Trends

From industry best practices to innovations and expertise, our summer blogs have been loaded with info to help improve and grow your business. But if your last few months were as busy as ours, we know you may have missed a few. So here’s an easy-to-catch-you-up collection of our 5 most popular posts. Enjoy!

Track (and Get Paid For) Every Minute

Best Practices for Tracking Billable Time

Because revenue is generated through billing clients, profit comes from employee time spent on tasks that can be billed to the client, or ‘billable hours.’ Additionally, non-billable hours are taken directly from the company’s payroll budget. Since payroll is one of the largest expenses to an organization, efficient employee utilization is paramount in driving profitability….

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3 Benefits of Applying ITIL Methodologies

How to Use ITIL in a Tech Company

ITIL® stands for Information Technology Infrastructure Library. So what does that mean, and why should you care? It means 20 years of best practices have been aggregated into a comprehensive framework that you can follow. 

4 Tips to Improve Employee Productivity

4 Tips to Better Employee Efficiency

Bringing a new employee onto your team is a huge commitment, and something that represents your company’s largest outgoing expense. If you aren’t making the most of your employees’ time and effort, you’re letting that investment fly right out the window. Keep your investment where it belongs—in house—with a few no-nonsense tips for increasing employee…

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5 Ways to Capture More Leads with Your Website

Capture More Leads With Your Website

As the world continues to go digital, it rings truer than ever that your website is your business’s front door to the world. Is it warm and inviting or confusing and off-putting? Making a bad website is easy. If you don’t have a plan to make it clean and user friendly, it will without a…

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6 Onboarding Blunders to Avoid

Customer Onboarding Mistakes to Avoid

Onboarding a new customer can be as nerve-wracking as a first date. The amount of planning, second-guessing, and working hard to impress are surprisingly similar. In both cases, making the right first impression is key, but continuing with the right strategy is what will take you from a single meeting to a long-term, mutually beneficial…

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