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ConnectWise Blog

Technology solution provider best practices and industry news, all in one place.

Tips to Transition to As-A-Service

As-A-Service: It Could Save Your Business

It’s not hype. If you sell, service or support technology, the future survival of your business may well depend on understanding and implementing an “as-a-service” approach. Simply put, this model—also known as “managed services”—bundles together the hardware, software, services and support you provide and offers them to clients for a monthly fee. Consider these top…

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Partner-Driven Innovation with ConnectWise 2015.3

ConnectWise 2015.3 Features

At ConnectWise, we really encourage our partners to play an active role in our product enhancement (and development) process. ConnectWise 2015.3 builds on a strong history of innovation. Through our Partner Innovation Network (PIN), IT Nation product labs, and a number of other forums in which partners are encouraged to provide product feedback, we’ve captured…

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Top 10 CRM Questions To Ask

CRM Questions to Ask

In today’s highly competitive market, you rarely see a successful sales strategy that isn’t backed by CRM. Sales presentation guru Patricia Fripp puts it like this. “You don’t close a sale, you open a relationship if you want to build a long-term, successful enterprise.” In my previous post, I laid out what I consider the…

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Customer Relationship Management: Top 5 Reasons You Need a CRM

Top Reasons You Need a CRM | ConnectWise Blog

In four words, here’s one of the most important lessons I’ve learned from years of sales experience. It’s all about me. But before you take offense at—or revel in—this seemingly selfish declaration, let me clarify. How a customer feels about me (my company) and what I’m (we’re) willing to do for them sets the stage…

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3 Emerging Help Desk Trends

3 Help Desk Trends for Millenials

Over the past couple of years, companies have been scrambling to form marketing, sales, and customer service plans that target the most coveted and fastest-growing demographic today—millennials. These 18-to-34-year-olds started acquiring buying power and market share to the point where a 2013 Accenture report found that purchases made by millennials will comprise 30% of all…

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The Strategic Approach to Selling Cloud Services: Closing the Sale

How to Close Sales for Cloud Services

You think you’ve got them right where you want them. Your targeted clients have been educated on both the pros and cons of cloud services. (Remember, sharing only the ‘pros’ is sales, not education). You’ve anticipated their needs and are ready with the solutions. It’s time to go in for the sale. But beware of…

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The Strategic Approach to Selling Cloud Services: Anticipation

Anticipate Client Needs

You’ve identified the right target client for your services. And you’ve actively listened to their issues and questions, taking time to ‘cloud-educate’ them so that they’ve softened to the idea. So, what’s the next step to move this friendly scenario closer to closing the sale? I like to sum it up this way: the good…

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Our Clients: A Love Story

Why Customers Love ConnectWise

We work hard to make our clients fall in love with us and our company. It’s no time to be shy—it’s time to make the first move! But keep in mind we’re talking about a long-term commitment here, so it takes time and effort. Here’s how we ramp up for the challenge. In the book…

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ScreenConnect Joins The ConnectWise Family

ConnectWise and ScreenConnect Integration

This is truly a great time to be a part of the ConnectWise family. Our Partners had record success in 2014, and our company has continued to grow. Speaking of growth, I’m very excited to welcome our newest product into the fold, ScreenConnect. ScreenConnect’s universal remote support software provides an all-inclusive solution for remote support,…

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The Strategic Approach to Selling Cloud Services: Education

Ediucate Customers of Cloud Services

If your clients don’t understand the basics of the cloud, they’ll never get on board. In my video below, I share how to make cloud education effective. Knowledge is power. You understand the cloud inside and out, but your clients might not know anything about it. You’ll need to spend time getting them comfortable with…

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The Strategic Approach to Selling Cloud Services: Targeting Customers

Targeting Customers for Cloud Services Sales

It’s easy to geek out on new technology and think that everyone should be just as excited about it as we are. Unfortunately, not all customers have the background to appreciate innovative technologies as much as we do. Not every customer is a good target for cloud services. Some don’t even want to hear about…

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