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Technology solution provider best practices and industry news, all in one place.

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Top 5 Best Practices for your Help Desk

A Help Desk is designed to be the first point of contact for customers when they have requests or problems with their technology services. And you, as the technology service provider are responsible for addressing those issues as quickly and efficiently as possible.  It is essential, then, to ensure a strategic method of managing this…

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Creating a Pricing Strategy for Your As-A-Service Business


Now, how much would you pay? While we may roll our eyes at this classic infomercial line, the truth is there’s tremendous value in understanding your clients’ pricing tolerance. Finding the sweet spot between frightening customers away and giving away the farm takes some expertise. Here are a few tips to get you started developing…

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Creating Your Recurring Revenue Service Bundle


As we shared in part 1 of our As-A-Service series, adding more services to your portfolio helps you become the critical point-of-contact for clients. In this post, we’ll focus on four tips for building a bundle that goes beyond hardware to provide total solutions for your customers.

Retaining Clients Under the Managed Services Model

Retaining Clients Under the Managed Services Model

What you want is a sticky situation. Bringing new customers into your managed services model—or even transitioning existing ones from break-fix—requires a substantial investment, not just in dollars, but time and energy. Once you have those customers, you want them to stick around to provide a predictable and recurring revenue stream. Here are a few…

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4 Ways to Transform Your Sales Cycle


Gaining speed and efficiency in your sales cycle is likely one of your main objectives—and for good reason. You have to find ways to give your team the tools needed to produce more successful quotes that reflect accurate pricing and the fresh look your company needs. Easier said than done. Recent research suggests the average…

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4 Best Practices for Project Management

Project Management Best Practices

The numbers are enough to strike fear in the heart of even the most seasoned project manager. Poor project management is wasting billions of dollars every year. When large-scale projects overrun their budgets, companies risk operations disruptions, wasted money, and negative publicity. In recent posts, we’ve given practical steps for experiencing the best from your…

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What Benjamin Franklin Has to Say About IT


“Drive thy business, or it will drive thee.” Famous words, spoken by an even more famous man. This quote by successful entrepreneur and statesman, Benjamin Franklin, is something that we often hear in the IT industry. It speaks to the premise of running your business versus letting it run you. If this was a concern…

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Top 10 Questions to Ask When Changing Your Project Management Process


No matter how we may resist it, change is often a good thing. Take the project management process, for instance. In previous posts to this series, we looked at how project management can smooth the path to your success—or take you down a bumpy road to failure—depending on how it’s handled. Project Breakdowns Part 1,…

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Top Project Management Breakdowns – Pt 2


Project failures are costly. They eat away at profitability not just in dollars, but in wasted time, eroded client confidence and deflated team morale. In our last post, we shared 3 of the top 6 project killers. Now, let’s look at the remaining 3 top project pitfalls, along with how to sidestep their damaging effects.

Top Project Management Breakdowns – Pt 1


Projects can fail for many reasons. And just as we mentioned in our last post, a frightening number of projects grossly exceed their budgets. It’s no wonder the ‘project manager’ role ranks well above average in the area of stress when compared to most other corporate roles. While not as stressful as an executive position,…

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5 Obsessions for an Extraordinary Future


“Obsession is not necessarily negative. It’s the art of putting all your energy into one thing; it’s the art of transforming even what you eat for lunch into [your work].” -Renzo Piano Recently, I shared the five lessons we learned during LabTech Software’s first 10 years. These lessons helped us get to where we are…

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