Crash Course in Product Development – Part 1

Crash Course in Product Development - Part 1

Research & Develop We talked about the 10 Things to Ask When Making Product Development Process Changes in our last post. But now it’s time to discuss a more in-depth approach to covering those 10 vital success factors. We’ll break this into four parts. In this four-part product development process series, we’ll outline best practices for (1) research and development, (2) conceiving and realizing, (3) designing and building, and (4) going to market. But right now, let’s jump into good ol’ R&D. While pretty ...

3 Reasons Well-Planned Projects Go Over Budget

3 Reasons Well-Planned Projects Go Over Budget

Budgeting is super exciting, right? Not. I’m guessing your idea of a great Friday night doesn’t consist of analyzing project budgets. But guess what? It’s important. Just as with personal finances, if you don’t know what’s coming in and going out, you’re likely to come up short. The same principle applies to project management. Someone has to own, review, and hold accountability to the budget. Relax; it doesn’t have to be you. We’re going to cover 3 reasons well-planned projects go ...

Top 5 Best Practices for your Help Desk

Top 5 Best Practices for your Help Desk

A Help Desk is designed to be the first point of contact for customers when they have requests or problems with their technology services. And you, as the technology service provider are responsible for addressing those issues as quickly and efficiently as possible.  It is essential, then, to ensure a strategic method of managing this single point of contact for requests and issues. This will include tracking inbound and outbound ticket processes, escalation procedures, and ticket resolution. Good luck finding clients ...

Real-World Consulting Best Practices: Part 2

In part 1 of this series, we talked about the importance of benchmarking and identifying/filling gaps. We illustrated these points by sharing real consulting experiences we’ve had throughout our 30+ years in the technology service industry.

Now, we’ll turn our attention to two more consulting best practices you can’t do without: understanding the customer’s business, and being consistent, but flexible. (more…)

IT Nation: Where Tech Professionals Go to Learn & Connect

On November 12-14, don’t miss your chance to connect with the who’s who of the tech service provider industry. By focusing our efforts on creating a fun and relevant event, we manage to draw thousands of professionals from around the globe for 2 days of education and entertainment in beautiful Orlando, Florida.

Many of the solution providers who attend IT Nation struggle with the same things you do. And at this event, we encourage co-opetition, which means people who do what you do work together to find solutions to mutual problems. IT Nation is an opportunity to build relationships to propel your business forward. It’s a place where you can pick the brains of thousands of people who live in your shoes. (more…)

The Life-Work Balance | Video


Finding the balance between a successful business and a happy family can be difficult. You don’t have to constantly live at your breaking point. Learn how to manage the tension between your professional responsibilities and your personal priorities and how to make sure your life comes first. (more…)

7 Reasons You Need ChatAssist™ Now

Is your support team tired of being on the phone (or on-site) all day? Cheer them up by offering an alternative that doesn’t require travel or long hours on the phone.

With ChatAssist™, your customers can live chat with your support team. And, everything in the chat conversation automatically creates (or pushes into) a ticket in ConnectWise—thereby immediately capturing all time worked. (more…)

Real-World Consulting Best Practice Examples: Part 1

We talked about 4 Common Consulting Mistakes to Avoid in a recent post, but now we want to go into a bit more detail. By giving you two real-world examples, we hope to equip you with the practical application guidance you’ll need to succeed.

We could talk all day about hypothetical situations and throw out idyllic advice. But instead, we’re going to give you real examples. Names, situations, and details will be changed, but rest assured these examples represent some of the most effective consulting strategies we’ve come across in our 30+ years of IT consulting.

Over the years, we’ve literally helped thousands of customers identify and adhere to the following consulting best practices. (more…)

Our Top 5 Blogs of the Summer!

What a busy summer it’s been! We’ve covered a ton of information and hopefully you’ve learned a thing or two. We understand you’re busy so we’ve decided to save you some time and bring back our biggest hits all in one location.

Check out these top rated blog posts of the summer – packed with useful information to help your business reach its goals. (more…)

The Lifecycle of Growth | Video

Watch the video below to understand the cycle of growth for your business, and how to mediate the setbacks along the way.

Get insight into common mistakes, misconceptions, and the path to success in growing your business faster. (more…)

4 Common Consulting Mistakes to Avoid

Any company that provides a service to another company is technically in the consulting business.

Think about it; you can’t install or sell anything without identifying the need or problem that needs to be solved, researching the best options, and making recommendations. That’s all consulting. So whether you fancy yourself one or not, you’re probably a consultant.

Though at a high level consulting might seem like a cake walk, anyone who’s done it knows gobs of things can go wrong throughout the process. A few overlooked items in the beginning can lead to migraines later. (more…)

The Power of Peers | Video


Running your own business can come with personal and professional challenges.

As a business owner, your responsibilities cover the range from managing your personal life to helping your business grow and thrive.



This video can help you understand how peer groups make all the difference. (more…)

How Should A Help Desk Use The ITIL Framework?

At its foundation, ITIL is a library of six core books: Official Introduction, Service Strategy, Service Design, Service Operation, Service Transition and Continual Service Improvement.





When implementing ITIL, you’ll need to design your Help Desk to provide: (more…)

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Want more information about ConnectWise? Chat with the Sales team now.

Want more information about ConnectWise? Chat with the Sales team now.