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ConnectWise Blog

Technology solution provider best practices and industry news, all in one place.

Tips to Transition to As-A-Service

As-A-Service: It Could Save Your Business

It’s not hype. If you sell, service or support technology, the future survival of your business may well depend on understanding and implementing an “as-a-service” approach. Simply put, this model—also known as “managed services”—bundles together the hardware, software, services and support you provide and offers them to clients for a monthly fee. Consider these top…

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Take Control of Your Success with ConnectWise 2016.4

ConnectWise 2016.4 Product Release

In our mission to power your success, we’ve formulated new time-saving features that give you the ability to act proactively, gain greater control of your operations, and offer a better customer experience your clients won’t soon forget. In the ConnectWise 2016.4 release, you’ll see your input reflected in our enhancements. Here are the top 6:

Centralizing Marketing Data in Your CRM

Integrating Marketing Data with Your CRM

In order to execute your marketing strategy in the most effective way, you’ll need your business management platform (or CRM) and marketing automation tools to work together seamlessly; using one to generate leads, and the other to maintain them, so you can get a complete picture of your business.

10 Ways to Compare PSA Systems

Choosing a business management platform

There are a lot of PSA software choices on the market. It can be confusing to know what to look for and which option is best for your company. Here are 10 key considerations when picking out a new PSA platform:

3 Common Consequences of Slow Service

Solutions to Slow Service

Clients often demand immediate technical support for a wide range of IT issues. They want fast and effective support that allows them to get on with their own operations. One area that most IT solutions providers can improve is response time.

4 Competitive Advantages of Using ConnectWise

Why ITSPs Switch to ConnectWise

IT solution providers need the right tools in place to help manage their business operations effectively. The backbone of these solutions should be a well-rounded business management software program.

KPIs that Matter for Technology Solution Providers

Business Metrics that Matter

Businesses want to continually improve their performance to increase profitability, secure more clients and grow. But it’s difficult to accomplish that without ways to analyze operational performance to see where improvements can be made.

Achieve Giant Sales Goals with Quosal

Reach your sales goals with Quosal

Skip the magic beans. When it comes to growing profit, quickly closing deals is the name of the game. Research from multiple sources suggests that around 50% of the time, it’s the fastest rep to deliver a quote who ends up winning the deal.

3 Ways to Increase Billable Time Usage

Increase Your Billable Time

Technology service providers rely on billable time to be profitable. Often, businesses want to figure out ways to optimize the productivity of their staff members to increase profits.

How TSPs Can Fully Support Clients in the Cloud

Supporting Your Clients Cloud Operations

The definition of modern office has evolved, to say the least. Crazy as it sounds, some of today’s industry professionals (if they’ll admit it) can remember when electric typewriters with self-correcting tape created quite the buzz around the water cooler. Having a desktop PC—let alone a network of them talking to each other—was still just…

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How to Build a Winning Sales Culture – Part 3

Build a Winning Company Culture

You know excellence doesn’t just happen, and it doesn’t happen overnight either. Well, the same goes for building a winning sales culture in your company. If you’ve already read part 1 and part 2 in this series, you understand the basics of ‘sales culture’ and why it’s so important to pay attention to yours.