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ConnectWise Blog

Technology solution provider best practices and industry news, all in one place.

Tips to Transition to As-A-Service

As-A-Service: It Could Save Your Business

It’s not hype. If you sell, service or support technology, the future survival of your business may well depend on understanding and implementing an “as-a-service” approach. Simply put, this model—also known as “managed services”—bundles together the hardware, software, services and support you provide and offers them to clients for a monthly fee. Consider these top…

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Finding Compliance with ConnectWise

Find Compliance with ConnectWise

Did you ever think that ConnectWise might save you from a million-dollar fine? ConnectWise is more than a business management solution, it’s a great compliance tool too. Imagine This…

3 Ways to Price More Profitably

How to Improve Your Pricing Strategy

Pricing continues to be a hot topic on every business owner’s mind. You don’t want to deter business by charging too much, but at the same time, you don’t want to sell yourself short. We’re all after that happy medium, where clients stay loyal and you turn a decent profit. Pricing plays a big part…

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Avoiding Culture Shock: 4 Ways to Motivate Millennials

How to Motivate Millenials at Work | ConnectWise Blog

2015 is the year of the millennials—people between the ages of 18 and 35—when they’ll officially overtake baby boomers as the nation’s largest living generation. By 2020, they’ll make up nearly half of your workforce. Not to worry. They can be some of your most valued employees if you take the time to understand what…

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How ITConnexx Grew Revenue 4x with Managed Services

Grow Sales 4 Times with Managed Services Transition | ConnectWise Blog

The idea of moving your business from break/fix to managed services can be scary. Even deciding where to start can feel overwhelming. Take it from someone who did; going it alone is not the answers. Brian O’Shaughnessy, President of ITConnexx, Inc., knows what it’s like to make the transition to as-a-service.

Start With Why

Secrets to Long Term Business Success

It’s been more than 2 years since Simon Sinek gave his IT Nation keynote to an audience of 2,000+ technology service providers, but some ideas are so good that they’re worth revisiting. Simon is the author of two game-changing business strategy books, “Start with Why” and “Leaders Eat Last”, and his ideas were so powerful…

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Engaged Employees Start From Day 1

How to Keep The Right Employees | ConnectWise Blog

High turnover. Bad cultural fits. New hires who can’t keep up. Finding and keeping the right people can be a frustrating, time-consuming challenge, but it doesn’t have to be. When Dale Carnegie’s Rick J. Gallegos spoke at IT Nation last year, he introduced some exciting concepts about how to attract, motivate, and retain the right…

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5 Keys to An Efficient Help Desk

Helping Your Help Desk

Here at ConnectWise, we’ve spent a lot of time talking to our customers. Whether it’s through consulting, support, forums, or at our events, we’ve learned a lot from these conversations. One of the biggest things we’ve learned from our hard-working customers is how important a role process plays in running your help desk at peak…

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3 Habits That Help Leaders Succeed

How to Be a Successful Technology Business Owner

Former U.S. President Dwight Eisenhower once said, “Leadership is the art of getting someone else to do something you want done because he wants to do it.” While there is a lot more to leadership than that, Eisenhower was right—a good leader creates passion among his or her team and encourages them to work toward…

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Hiring: Getting the Right People on the Bus

How to Hire the Right People

“Those who build great companies understand that the ultimate throttle on growth…is one thing above all others: the ability to get and keep enough of the right people” – Jim Collins, Good to Great Here’s the thing: You already know you’ve got a great company. Now your challenge is to keep it that way. The…

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A Tale of Seamless IT Services

How to Avoid Chaos with Disjointed Systems

Founded in Wyoming in 2001, K2 Technologies set out to provide the kind of exceptional IT support and service that they knew clients craved. With passion and dedication, Dan King founded the business and built up their customer base. With more than 125 clients and 1,150 end points on the books, it wasn’t long before…

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