The #1 Way to Keep New Accounts

The #1 Way to Keep New Accounts

To keep clients, you need to keep them happy. So then, the question becomes not how do you keep them, but rather how do you keep them happy with you. Think of it as a relationship. Just like any other relationship you value in your life, you have to invest time and resources to maintain a healthy rapport. So then, the number one thing you can do to keep new customer happy is to check in with them. You can do ...

Top 10 Ways to WOW Your Clients

Top 10 Ways to WOW Your Clients

Wow, 2013 is almost gone, and we’re about to launch into 2014. We want to ring in the New Year by discussing best practices for gaining new clients and retaining existing customers. We know you’ve heard of these tactics before, but it never hurts to refresh on strategy plays that win. Boost Client Satisfaction with these 10 Tips: 1.       Listen. Whether in traffic or the conference room, there’s nothing more annoying than someone cutting you off. So stop and listen to your prospect ...

Breaking News: The Modern Retailers Have Arrived

Breaking News: The Modern Retailers Have Arrived

All around you, change is happening. The people behind your local mom-and-pop retailer aren’t the people you knew them to be last year. They’re evolving, changing. And if you blink, you might miss it. This transformation, while subtle, is profound. Don’t worry, you’re not about to encounter a retail zombie apocalypse, but rather a renaissance into the golden age of digital, cloud-based recurring services demanded by an evolving species known as The Modern Retailer. You may be asking, who is this ...

ConnectWise Recognized for Leadership and Performance in First Half of 2014

It’s been a very exciting first half of the year for ConnectWise.  We’ve successfully deployed three new versions of ConnectWise using our new agile development processes, we’ve introduced new products and services, and we’ve opened new offices all around the world.  Our number one priority is now, and always will be, to provide our partners with the tools they need to help their business succeed.

Through those efforts, it’s always extremely satisfying to be recognized by the media and various committees to receive awards for the work we do.  We’ll be honest, we feel on top of the world, but are also humbled by all the accolades we received this year.

Below is a sampling of awards received through the first half of 2014 that recognize ConnectWise in many areas, including business performance, leadership, and company culture. (more…)

Crash Course in Product Development – Part 2

Conceive & Realize

Welcome to part two of product development! In part one, we talked about what key areas R&D should identify. But today, we’ll talk about the next step: conceiving and realizing.

So you’ve done your research. The market can sustain your product. It solves a big need your customers have, and you think you can solve it in a unique way that will save customers time. Awesome! Now, it’s time to make it real. (more…)

Sales Funnel with Alex Rogers | Video

Follow industry expert, Alex Rogers, through the importance of the sale funnel.  After viewing this video you will be able to apply his sale funnel technique to your business.  Find out if you have enough prospects in your funnel to make your sales goals. (more…)

Crash Course in Product Development – Part 1

Research & Develop

We talked about the 10 Things to Ask When Making Product Development Process Changes in our last post. But now it’s time to discuss a more in-depth approach to covering those 10 vital success factors. We’ll break this into four parts.

In this four-part product development process series, we’ll outline best practices for (1) research and development, (2) conceiving and realizing, (3) designing and building, and (4) going to market.

But right now, let’s jump into good ol’ R&D. (more…)

Path to Success: Marketing Best Practices

ConnectWise CEO Arnie Bellini and Senior Business Consultant Craig Fulton sit down to discuss why marketing is so important for your business.


In this video, you’ll learn our 5 Marketing Best Practice concepts from starting the brand conversation, creating successful marketing campaigns, and ultimately generating leads.


IT Nation: 100+ Breakouts Focused On Helping You Grow Your Business

Cement your 2015 business strategy at IT Nation. This two and a half day event is designed to help you advance your business. Our educational breakouts are served up in a handful of tracks (and 100+ individual breakouts) that focus on best practices, thought leadership, and peer-to-peer knowledge sharing.

You certainly don’t have to be a ConnectWise user to glean invaluable insights from IT Nation.

Our primary purpose it to help technology solution providers, like you, thrive. We bring in successful technology business owners, industry experts, and relevant vendors to share their knowledge with you, and help you make informed decisions that keep your business on the path to success. (more…)

Gaining Command with Gary Pica | Video

Do you have a 360° view of your business?  After viewing this video you’ll know how to gain command in order to obtain higher profit margins.


Topics Include:

·  Profit and leverage
·  Unrealized profitability
·  Macro Picanomics
·  Roles and responsibilities
·  Micro Picanomics (more…)

10 Things to Ask When Making Product Development Process Changes

The success of your product depends primarily on development.

What do we mean by this? Simply that alignment of the preferences of your target market with net delivered client value (NDCV)—and key activities across your organization—results in a successful product.

To achieve this victory, you must carefully vet every new product and/or service to ensure it meets a need your clients have, and delivers on the value they’ve come to expect from you.

In this post, we’ll talk about the 10 questions you should ask yourself when contemplating product development process changes. (more…)

Pay For Activity: Why You Should Start Now – Part 3

We talked about the benefits of a pay-for-activity sales incentive in Part 1, the math in Part 2, and now we’ll dive into the results you can expect to receive from this model.

Keep in mind, we’re recommending a mixed sales incentive model that includes both performance and activity. By including activity, you’re helping the sales rep achieve a portion of his variable revenue. This only works in your favor if you’re incentivizing the right activities. You need to identify which activities move the needle in your business, then offer bonus goals around those activities. They might be phone calls, emails, or face-to-face meetings. (more…)

Be Process Driven with Gary Pica | Video

What does it mean to be process driven?  Learn from industry expert, Gary Pica.  After viewing this video you’ll understand what it means to create a culture of process.


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Want more information about ConnectWise? Chat with the Sales team now.

Want more information about ConnectWise? Chat with the Sales team now.