Crash Course in Product Development – Part 1

Crash Course in Product Development - Part 1

Research & Develop We talked about the 10 Things to Ask When Making Product Development Process Changes in our last post. But now it’s time to discuss a more in-depth approach to covering those 10 vital success factors. We’ll break this into four parts. In this four-part product development process series, we’ll outline best practices for (1) research and development, (2) conceiving and realizing, (3) designing and building, and (4) going to market. But right now, let’s jump into good ol’ R&D. While pretty ...

3 Reasons Well-Planned Projects Go Over Budget

3 Reasons Well-Planned Projects Go Over Budget

Budgeting is super exciting, right? Not. I’m guessing your idea of a great Friday night doesn’t consist of analyzing project budgets. But guess what? It’s important. Just as with personal finances, if you don’t know what’s coming in and going out, you’re likely to come up short. The same principle applies to project management. Someone has to own, review, and hold accountability to the budget. Relax; it doesn’t have to be you. We’re going to cover 3 reasons well-planned projects go ...

Top 5 Best Practices for your Help Desk

Top 5 Best Practices for your Help Desk

A Help Desk is designed to be the first point of contact for customers when they have requests or problems with their technology services. And you, as the technology service provider are responsible for addressing those issues as quickly and efficiently as possible.  It is essential, then, to ensure a strategic method of managing this single point of contact for requests and issues. This will include tracking inbound and outbound ticket processes, escalation procedures, and ticket resolution. Good luck finding clients ...

Our Top 5 Blogs of the Summer!

What a busy summer it’s been! We’ve covered a ton of information and hopefully you’ve learned a thing or two. We understand you’re busy so we’ve decided to save you some time and bring back our biggest hits all in one location.

Check out these top rated blog posts of the summer – packed with useful information to help your business reach its goals. (more…)

The Lifecycle of Growth | Video

Watch the video below to understand the cycle of growth for your business, and how to mediate the setbacks along the way.

Get insight into common mistakes, misconceptions, and the path to success in growing your business faster. (more…)

4 Common Consulting Mistakes to Avoid

Any company that provides a service to another company is technically in the consulting business.

Think about it; you can’t install or sell anything without identifying the need or problem that needs to be solved, researching the best options, and making recommendations. That’s all consulting. So whether you fancy yourself one or not, you’re probably a consultant.

Though at a high level consulting might seem like a cake walk, anyone who’s done it knows gobs of things can go wrong throughout the process. A few overlooked items in the beginning can lead to migraines later. (more…)

The Power of Peers | Video


Running your own business can come with personal and professional challenges.

As a business owner, your responsibilities cover the range from managing your personal life to helping your business grow and thrive.



This video can help you understand how peer groups make all the difference. (more…)

How Should A Help Desk Use The ITIL Framework?

At its foundation, ITIL is a library of six core books: Official Introduction, Service Strategy, Service Design, Service Operation, Service Transition and Continual Service Improvement.





When implementing ITIL, you’ll need to design your Help Desk to provide: (more…)

Path to Success: Consulting Best Practices

The “Oxford English Dictionary” defines consulting as “the action of seeking information or advice from someone with expertise in a particular area.” In the technology services industry, consulting goes one step further to provide customized solutions to customer-specific problems. This involves a process of discovery as each company possesses unique characteristics that affect the nature, type, and origin of the issues that need to be addressed.

Consulting has a unique window of influence with customers that becomes apparent by reviewing their system vulnerabilities and process deficiencies. Effective communication with the customer is imperative.  Clearly defining engagements will help ensure appropriate expectations. With the nature of consulting being one-on-one intensive, the potential for relationship building sets the stage for customer longevity and future sales opportunities. (more…)

Understanding ITIL: How It Can Help You

The Basics of ITIL Framework  

What is ITIL?

ITIL®, the Information Technology Infrastructure Library, is a well-known framework of best practices for IT service management. ITIL was developed over 20 years ago, through cooperation between the U.K. government and IT companies. It was enhanced through major revisions; today, ITIL v3 is the most comprehensive approach to standardizing IT operations. (more…)

IT Nation: The Inspiration To Move Your Business Forward

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We design IT Nation to inspire you to pursue better business practices. Our entire mission is your success. Part of how we achieve this includes attracting top thought leaders to share their insights with you. (more…)

6 Common Product Development Mistakes to Avoid

A few tiny mistakes can totally botch your product launch. We want to give you the best chance at product development glory. So, we’re opening up our playbook to share a few lesson learned.

Ever heard of Colgate entrees? Yeah, Colgate, like the toothpaste. Probably not. This well-documented product flop occurred because most people didn’t think a toothpaste brand could make frozen foods that would tantalize the taste buds. The whole thing just left a bad taste in consumer mouths. After mediocre sales, the product disappeared.

So what can we learn from this? Plenty. Here are the 6 most common product development mistakes: (more…)

Are Relationships Really THE Most Important Factor in Sales?

Years ago, I was asked to join a meeting in Toronto to discuss a strategy for pursuing a major program in Eastern Europe. I was VP of Sales for a manufacturer, and one of the vertical market managers on my team was being asked by an integration partner to join in the pursuit—a very time-consuming and expensive pursuit.

No matter how hard I tried, I could not find the program to be a qualified opportunity worth the investment. As I continued to ask questions, I increased the tension in the room to a point of discomfort, but I had to understand the data.

Then, the integrator’s senior manager leaned over the table and stared down at me as if he were 10 feet tall, and deliberately said to me: “Son, you are much too young to understand this, but data doesn’t win programs like this, relationships do.” (more…)

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Want more information about ConnectWise? Chat with the Sales team now.