In part 1 of this series, we talked about the importance of benchmarking and identifying/filling gaps. We illustrated these points by sharing real consulting experiences we’ve had throughout our 30+ years in the technology service industry.
Now, we’ll turn our attention to two more consulting best practices you can’t do without: understanding the customer’s business, and being consistent, but flexible. (more…)
On November 12-14, don’t miss your chance to connect with the who’s who of the tech service provider industry. By focusing our efforts on creating a fun and relevant event, we manage to draw thousands of professionals from around the globe for 2 days of education and entertainment in beautiful Orlando, Florida.
Many of the solution providers who attend IT Nation struggle with the same things you do. And at this event, we encourage co-opetition, which means people who do what you do work together to find solutions to mutual problems. IT Nation is an opportunity to build relationships to propel your business forward. It’s a place where you can pick the brains of thousands of people who live in your shoes. (more…)
Finding the balance between a successful business and a happy family can be difficult. You don’t have to constantly live at your breaking point. Learn how to manage the tension between your professional responsibilities and your personal priorities and how to make sure your life comes first. (more…)
Is your support team tired of being on the phone (or on-site) all day? Cheer them up by offering an alternative that doesn’t require travel or long hours on the phone.
With ChatAssist™, your customers can live chat with your support team. And, everything in the chat conversation automatically creates (or pushes into) a ticket in ConnectWise—thereby immediately capturing all time worked. (more…)
We talked about 4 Common Consulting Mistakes to Avoid in a recent post, but now we want to go into a bit more detail. By giving you two real-world examples, we hope to equip you with the practical application guidance you’ll need to succeed.
We could talk all day about hypothetical situations and throw out idyllic advice. But instead, we’re going to give you real examples. Names, situations, and details will be changed, but rest assured these examples represent some of the most effective consulting strategies we’ve come across in our 30+ years of IT consulting.
Over the years, we’ve literally helped thousands of customers identify and adhere to the following consulting best practices. (more…)
What a busy summer it’s been! We’ve covered a ton of information and hopefully you’ve learned a thing or two. We understand you’re busy so we’ve decided to save you some time and bring back our biggest hits all in one location.
Check out these top rated blog posts of the summer – packed with useful information to help your business reach its goals. (more…)
Watch the video below to understand the cycle of growth for your business, and how to mediate the setbacks along the way.
Get insight into common mistakes, misconceptions, and the path to success in growing your business faster. (more…)
Any company that provides a service to another company is technically in the consulting business.
Think about it; you can’t install or sell anything without identifying the need or problem that needs to be solved, researching the best options, and making recommendations. That’s all consulting. So whether you fancy yourself one or not, you’re probably a consultant.
Though at a high level consulting might seem like a cake walk, anyone who’s done it knows gobs of things can go wrong throughout the process. A few overlooked items in the beginning can lead to migraines later. (more…)
Running your own business can come with personal and professional challenges.
As a business owner, your responsibilities cover the range from managing your personal life to helping your business grow and thrive.
This video can help you understand how peer groups make all the difference. (more…)
At its foundation, ITIL is a library of six core books: Official Introduction, Service Strategy, Service Design, Service Operation, Service Transition and Continual Service Improvement.
When implementing ITIL, you’ll need to design your Help Desk to provide: (more…)