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ConnectWise Blog

Technology solution provider best practices and industry news, all in one place.

Tips to Transition to As-A-Service

As-A-Service: It Could Save Your Business

It’s not hype. If you sell, service or support technology, the future survival of your business may well depend on understanding and implementing an “as-a-service” approach. Simply put, this model—also known as “managed services”—bundles together the hardware, software, services and support you provide and offers them to clients for a monthly fee. Consider these top…

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Tools for Creating a Seamless Customer Experience

Create a Seamless Customer Experience

You want to portray your business as a trusted technology adviser, or guide, to your customers and prospects, right? Of course! That requires expertly navigating the customer journey, and to do that, you’ll need the right tools for the job.

Join Us for the ConnectWise 2016.6 Release

ConnectWise 2016.6 Product Release

Ingenuity never sleeps at ConnectWise! We know just how important speed and efficiency are to your business and with the latest release of ConnectWise 2016.6, those features are just the tip of the iceberg.

5 Benefits of Quosal Business Intelligence

Quosal Business Intelligence

Business intelligence is a staple in large, successful corporations because of its ability to transform the way that leaders understand their businesses and the competitive environment around them. It allows businesses to react to customers in a way that generates more sales and improves the customer experience. Many different aspects of your business can be…

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3 Simple Ways to Improve Client Retention

How to Retain Technology Clients

To set your business up for long-term success, you need to win and retain long-term clients. And the key to client retention is making sure your clients perceive you as a trusted adviser who is vital to the success of their business–not just a technology company they could cut ties with at any time.

Explore New Updates in Quosal

New Quosal Sales Tool Features

With how quickly technology changes, it can sometimes be difficult figuring out what is best for your business.  There are so many products and services out there–how do you really know which is the best or what you should use? One thing is clear, however.

3 Easy Steps to Attract New TSP Clients

How to Win New TSP Clients

If you’re like many other technology solution providers, you rely heavily on referrals for new business. It’s easy to understand why that might be the case–marketing is tough, so you may think you’re too busy to make time for it.

Get Existing Clients On Board with New Services

New Service Offerings for Existing Clients

When you boldly implement a new business model, it’s critical that you get your current clients to buy in so your business can remain profitable. But that can be tough if you go into the process without a plan. After all, change is scary for clients when they’re comfortable with your current offerings.

3 Reasons Why You’re Wrong About the Cloud

Mapping out your cloud service practice

You can plug your ears. You can stick your head in the sand. But you can’t hide from the fact that the cloud has covered the industry, and it’s here to stay. Sure, it’s getting harder to tell the difference between hyped up trends and foundational movements. But trust us when we say:

Customer Journey: Support is Your Time to Shine

Satisfying Customer Support and Service

“Everyone in your organization should know a customer across every touchpoint, using that knowledge to grow the relationship.” – Barbie Moser Zinck, Business & Technology Strategist