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ConnectWise Blog

Technology solution provider best practices and industry news, all in one place.

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Top 5 Best Practices for your Help Desk

A Help Desk is designed to be the first point of contact for customers when they have requests or problems with their technology services. And you, as the technology service provider are responsible for addressing those issues as quickly and efficiently as possible.  It is essential, then, to ensure a strategic method of managing this

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Moving from Success to Significance | Video


Your goal as a business owner was to have a successful business. Once you get there, it’s time to focus on what’s next. Watch the video below to understand the way motives, influence, and timeline can be drastically effected by a focus on significance as a company.

Which Hat Are You Wearing? | Video


Learn how to define priority roles in your business, and which of those roles you should be playing. See the bigger picture around what roles you can reassign, and how delegating can help your business grow. Click here to join industry peers in exploring the importance of the right people in the right roles, and

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Path to Success: Booked up, Busy & Billable

ConnectWise Path to Success

This month, we’ll cover topics many of us struggle with: how to keep your resources booked up, busy, and billable, and how to get more out of your resources without adding headcount. We’re declaring October to be the month of busy and billable! In this 5-part series, you can expect to discover actionable advice to

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Becoming a CEO | Video


  Making the transition from owner to CEO is a process that begins with your mindset. Join us to understand the vital roles a CEO plays, and how to make sure you’re ready to take them on. Sign up here to take advantage of established industry knowledge from peers who’ve made the transition, and share

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Real-World Consulting Best Practices: Part 2

Consulting Best Practices

In part 1 of this series, we talked about the importance of benchmarking and identifying/filling gaps. We illustrated these points by sharing real consulting experiences we’ve had throughout our 30+ years in the technology service industry. Now, we’ll turn our attention to two more consulting best practices you can’t do without: understanding the customer’s business,

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