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ConnectWise Blog

Technology solution provider best practices and industry news, all in one place.

Tips to Transition to As-A-Service

As-A-Service: It Could Save Your Business

It’s not hype. If you sell, service or support technology, the future survival of your business may well depend on understanding and implementing an “as-a-service” approach. Simply put, this model—also known as “managed services”—bundles together the hardware, software, services and support you provide and offers them to clients for a monthly fee. Consider these top…

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How to Reduce Stress & Increase Productivity in Your Tech Company

Reduce Stress & Increase Productivity

Possibly nothing causes more stress than feeling out of control. And, for many of us, our work environment is like an incubator for growing out-of-control scenarios, or Silos of Chaos® as ConnectWise defines them. In his bestselling book, Leaders Eat Last, Simon Sinek referenced research collectively known as the Whitehouse studies, which looked at the…

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ConnectWise 2015.4 Release is Here

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We’re just not the type to leave well enough alone. Introducing ConnectWise 2015.4. The ConnectWise commitment to excellence is the driving force behind newly released enhancements to our leading business management platform. Hot on the heels of the well-received 2015.3 upgrade, we immediately set to work developing the next level of innovation in response to…

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How to Eliminate Stress-Causing Issues in Your Tech Business

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“We adore chaos because we love to produce order.” – M.C. Escher There’s truth behind the musing of this world-renowned graphic artist, known for work inspired by the order of mathematics. It’s only natural for all of us to seek chaos-free situations and surroundings. Yet possibly nowhere does that seem more challenging than where we…

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How This Software Company Doubled Revenue

Tech Company Doubled Revenue

It’s not unusual for tech companies to get off the ground depending on home-grown systems for managing their operations. For a while, everything is running smoothly. Then it happens. Growth trends up dramatically, but with a system not structured for volume, efficiency and productivity start to nosedive. Tickets are lost, billable hours fall through the…

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4 Reasons to Avoid an ‘Hourly’ Service Model

4 Reasons to Avoid an ‘Hourly’ Service Model

Are you overreacting? That is, are you still finding yourself in a reactive mode for clients who are hanging on for dear life to an ‘hours-based’ services model? The truth is, you’re not doing them or yourself any favors. In building a managed services provider (MSP) business that offers maximum profitability for customers, you know…

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Goodbye, PSA. Hello, Business Management Platform.

Better Than a PSA

The world’s best technology service providers are moving on. Professional service automation (PSA) has had a good, long run. But a growing need for more than just cutting-edge software has the technology service industry upgrading to solutions offered by business management platforms (BMPs). And ConnectWise is positioned to meet the demand. By bringing together ConnectWise…

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What ConnectWise & ITIL can do for Your Business

What ConnectWise & ITIL can do for Your Business

Everyone seems to be advocating some form of ‘ITIL verified’ or ‘certified’ stamp of approval these days. And while that’s all well and good, ConnectWise has been following ITIL (Information Technology Infrastructure Library) best practices long before they were in vogue. Our mission was (and continues to be) to make ConnectWise a comprehensive business platform…

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From a PSA to Business Management Platform

ConnectWise is More Than a PSA

The game-changing software of professional service automation (PSA) has been a foundational force in technology services. But with explosive industry growth came a realization that even the most progressive software can drive success only so far. Tech solutions providers needed more. Enter the evolution from PSA to Business Management Platform (BMP). Decades of partnering with…

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16 Simple Ways to Get the Most out of Your Help Desk

Dos and Don'ts of Technology Help Desk

Your customers define your business. It’s a tried-and-true tenant of owning a business that customer service is pivotal. Giving them the tools they need to be successful helps you build stronger relationships and establish yourself as a trusted advisor. Gaining the skill set in your help desk to do that isn’t always easy. Thankfully, knowing…

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5 Characteristics of a Powerful Help Desk

How to Make Your Help Desk More Powerful

A stronger help desk is crucial to a successful technology solution provider. It establishes excellence in customer service, builds relationships, gives you a platform to improve your customers’ technology, and opens the door for new opportunities—just to name a few benefits. So, what does a powerful help desk even look like? Take a look at…

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