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Technology solution provider best practices and industry news, all in one place.

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Top 5 Best Practices for your Help Desk

A Help Desk is designed to be the first point of contact for customers when they have requests or problems with their technology services. And you, as the technology service provider are responsible for addressing those issues as quickly and efficiently as possible.  It is essential, then, to ensure a strategic method of managing this…

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5 Qualities of a World-Class MSP: Targeting Key Areas of Focus


Do you want to increase your sales? Obviously, we know the answer. But the surprising truth is you may be working harder against that goal than toward it. Managed services provider (MSP) expert Gary Pica has been there and now he’s got your back, sharing valuable lessons learned the hard way. In previous posts, Gary…

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5 Ways ConnectWise 2015.2 Makes Your Life Easier

ConnectWise 2015.2 Release

Our 2015.2 release is here, and it’s all about efficiency. We know you need to work as efficiently as possible to keep productivity and profits high. The 2015.2 release is designed to help you do that. Find what you need faster. See actionable data faster. Get paid faster. At November’s IT Nation conference, we introduced…

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5 Qualities of a World Class MSP: Packaging & Pricing


In the first part of our series from accomplished managed service provider (MSP) expert Gary Pica, he shared proven methods for creating an actionable business plan. Now, Gary gives guidance about packaging and pricing—areas that, if not done right, can seriously damage an MSP’s chances of success. Over the past few years, very little has…

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5 Qualities of a World Class MSP: Business Planning


The business plan. Do those words cause you to squirm a little? Don’t worry…you’re not alone. But according to managed service provider (MSP) expert Gary Pica, business planning and your comfort zone can peacefully co-exist. In Gary’s new series 5 Qualities of a World-Class MSP strategic planning heads the list of must-haves. From ‘I’m too…

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5 Qualities of a World-Class MSP


Seasoned managed service provider (MSP) expert Gary Pica stopped by ConnectWise to share his new 5 Qualities of a World-Class MSP series. As the Founder and CEO of TruMethods, an MSP training company, Gary comes to the table with 20+ years of lessons learned the hard way. His goal is to help you avoid the…

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Go With the Flow: Creating a Friction-Free Business Culture


Is your business rubbing you the wrong way? Information stored all over the place. Inefficient hand-offs between teams. Complicated processes. Systems that don’t work together. These challenges feed friction in the workplace and create a stumbling block to success that we call Silos of Chaos®. Consider flow as the opposite of friction. For our definition…

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Fuel Your Reinvention: Tips from Josh Linkner


Business and technology move fast in today’s market. Are you keeping up? There are constant changes and new competitors threatening to steal your market share. It’s hard to stay afloat sometimes. How can you stay ahead of the game? That’s the question we sought to answer at this year’s IT Nation conference. After a good…

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Failure: The New Success


Welcome to a new year. Time for a fresh start, exciting opportunities and a to-do list themed around the path to success. It’s doubtful your Top 10 includes failure. But maybe it should. This is not a ‘misery loves company’ pep talk designed to comfort those whose businesses bear the bruises of tough times. As…

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Getting the Most Out of Your Quarterly Business Reviews

Quarterly Business Reviews

Let’s start by taking the subject at face value. Quarterly business reviews (QBRs) offer valuable face-to-face time with clients, and that plays an important role in relationship and retention. The QBR is a chance to check your customer’s pulse and an opportunity to demonstrate value. Tell them how many updated you’ve pushed, bugs you’ve squashed,…

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Business Process Automation


If you’ve committed to a managed services model, process automation is no longer an option—it’s a must. Running things manually just won’t work as your clients and service contracts grow. You can’t be everywhere at once and you can’t afford to waste time and resources repeating identical tasks over and over. The solution lies primarily…

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