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ConnectWise Blog

Technology solution provider best practices and industry news, all in one place.

Tips to Transition to As-A-Service

As-A-Service: It Could Save Your Business

It’s not hype. If you sell, service or support technology, the future survival of your business may well depend on understanding and implementing an “as-a-service” approach. Simply put, this model—also known as “managed services”—bundles together the hardware, software, services and support you provide and offers them to clients for a monthly fee. Consider these top…

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3 Benefits of Applying ITIL Methodologies

How to Use ITIL in a Tech Company

ITIL® stands for Information Technology Infrastructure Library. So what does that mean, and why should you care? It means 20 years of best practices have been aggregated into a comprehensive framework that you can follow. 

4 Tips to Improve Employee Productivity

4 Tips to Better Employee Efficiency

Bringing a new employee onto your team is a huge commitment, and something that represents your company’s largest outgoing expense. If you aren’t making the most of your employees’ time and effort, you’re letting that investment fly right out the window. Keep your investment where it belongs—in house—with a few no-nonsense tips for increasing employee…

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5 Ways to Capture More Leads with Your Website

Capture More Leads With Your Website

As the world continues to go digital, it rings truer than ever that your website is your business’s front door to the world. Is it warm and inviting or confusing and off-putting? Making a bad website is easy. If you don’t have a plan to make it clean and user friendly, it will without a…

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6 Onboarding Blunders to Avoid

Customer Onboarding Mistakes to Avoid

Onboarding a new customer can be as nerve-wracking as a first date. The amount of planning, second-guessing, and working hard to impress are surprisingly similar. In both cases, making the right first impression is key, but continuing with the right strategy is what will take you from a single meeting to a long-term, mutually beneficial…

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What’s Standing Between You and Your Profits?

Tech Services Checklist for Profitability

You put a lot of time and effort into your business, so you deserve to see your profits reflect that hard work. There’s a good chance that you got into this business because you’re as passionate about technology as you are about finding the answers to problems. Those traits are why you excel in your…

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Make Sense of Your Company’s Cash Flow

Best Practices for Revenue Generation

The spark that ignited your decision to become a business owner was fueled by your passion for the industry and for providing valuable services to clients.  However, your new role as business owner could turn into constant concern about the management worries that come with the territory. Over 20 years ago, ConnectWise faced these same…

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How to Better Handle Disaster Recovery

Simplify Disaster Recovery with ConnectWise

Facing recovery after a major data loss can be terrifying. Not only are you scrambling to find and replace everything you’ve lost, but you’re also working double-time to reassure clients. With the right solutions at your disposal, you can keep your clients up and running through even the worst disasters. The best disaster recovery solutions…

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To Meet or Not to Meet

Make Meetings More Effective

“60% or less of work time is actually spent productively.” Sounds like money being wasted to me. In fact, it costs US businesses $37 billion in salary costs for unnecessary meetings. Ouch. There is such a thing as too many unnecessary, unproductive meetings. I’ve learned that not every meeting applies to me and I’ve routinely…

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5 Tips for Building an Efficient NOC & Help Desk

How to Build an Efficient NOC

Your network operating center (NOC) and help desk services are the foundation of your business. A NOC serves as the central nervous system to the help desk services, providing connectivity, security, redundancy, and remote administration tools to help you manage and monitor your clients’ IT systems. In the age of Cloud, do you still need…

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The ConnectWise 2015.5 Release Begins Today!

ConnectWise 2015.5 Release

At ConnectWise, we’re committed to advancing your business through technology. That means you can expect game-changers in every release of ConnectWise. Through our forums, user groups, and Partner Innovation Network (PIN), we gather and infuse partner-requested enhancements into every release of ConnectWise. We’re aiming beyond just creating a great product that helps you run your…

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