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Alphanumeric Systems Chooses ConnectWise to More Effectively Manage It's Operations
TAMPA, FL – May, 2007 – ConnectWise, the only Web-based professional services automation software designed exclusively for technology solutions providers, today announced an agreement with Raleigh, N.C.-based Alphanumeric Systems. The company joins the fast-growing number of IT solution providers who rely on ConnectWise to more efficiently integrate key business operations across the enterprise. Now more than 250 Alphanumeric employees can leverage ConnectWise to gain greater visibility into business development, project management, client services and billing functions.
“ConnectWise has literally replaced the work of three separate systems,” noted Alphanumeric Vice President, Operations Jonathan Register. “Early returns of the implementation have been so positive that internal adoption rates are higher than any other tool we’ve provided them. Our team clearly sees how ConnectWise helps them improve SLAs, be more accountable to our clients and foster recurring and repeat business.”
“The confidence that Alphanumeric has placed in our product validates the growing significance of professional service automation software in helping IT services companies enhance operational efficiency and win more business,” said ConnectWise CEO Arnie Bellini. “The fact that such a large, well-managed company identified ConnectWise as the best possible choice to accomplish this is both rewarding and energizing.”
ConnectWise’s leadership in the PSA market is complemented by its cutting-edge ConnectWise Mobile and ConnectWise Managed Services offerings.
ConnectWise Mobile allows technicians to retrieve their work schedules and report billable hours via mobile device. By synchronizing workflow between home office and field personnel, dispatchers can more conveniently monitor schedules and fewer timekeeping omissions are made. Real-time integration to the technician’s Outlook calendar also assures that clients are receiving the quickest, most attentive service. The product works both on- and off-line, eliminating the dependency on Internet connectivity.
The company’s Managed Services Platform provides the industry’s greatest depth and breadth of related capabilities. As the only developer to integrate its PSA solution with all leading managed services vendors, ConnectWise far exceeds competitive offerings.
The ConnectWise Managed Services Platform enables VARs to become virtual outsourced IT departments for their SMB clients. Clients’ needs can be monitored and addressed remotely with exceptional support levels and at considerably lower cost compared to internal IT resources.
ConnectWise’s vast customer base and channel partner focus ensures that all products and services are continually enhanced and evolved based on real-world issues and opportunities. With more than 25 years of IT industry experience from the solution provider perspective, ConnectWise delivers incomparable bottom-line value for VAR business models.
ABOUT ALPHANUMERIC SYSTEMS
Headquartered in Raleigh, N.C., Alphanumeric Systems is the region's leading provider of technology solutions for public and commercial clients. With 300+ employees and 27 years of expertise, the company provides a full range of services out of offices in Charlotte, Greenville, and Greensboro, North Carolina; Columbia, Greenville, and Charleston, South Carolina; and Philadelphia, Pennsylvania. For more information on Alphanumeric, please visit www.alphanumeric.com.
ABOUT CONNECTWISE
ConnectWise is the leading Web-based professional service automation (PSA) software application designed exclusively for technology consultants, integrators and developers. More than 12,000 IT solution providers rely on ConnectWise to more efficiently integrate key business operations across the enterprise from business development and project management to client services and billing. The technology enables IT companies to drive greater accountability, operational efficiency, profitability and tighter systems integration. ConnectWise is the only PSA software to integrate with all leading managed services applications. Visit www.connectwise.com for more information or call 813-463-4760.
Contact for More Information:
Lynette Bohanan, CommCentric Solutions Inc.
813-727-0196 / lbohanan@commcentricsolutions.com
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