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Agreements: Automate Client Contracts and Everyone Is Happier
 IT Solutions companies frequently find themselves with numerous arrangements for managing and billing the type of work done for clients. It is almost unavoidable because each client is different, with different requirements. Also, when your sales folks are out closing deals, you hardly want to lose one, so it is difficult to say ‘no’ to even the most *creative* arrangements they suggest.
But winning the deal ends up being the beginning of your troubles. For instance, each time you have custom billing rates, every piece of work that is done for that client has to be checked against these billing arrangements. And if your client has multiple agreements for different types of work, forget about someone memorizing what the rates should be. What about proactive work that is agreed upon as part of the contract, such as periodic maintenance visits? Aren’t those easy to accidentally miss? Whoops. And agreement expiration dates seem to just come and go. Finally, if you are fortunate enough to be growing, the complexity of the whole agreement management problem is significantly compounded.
Many IT Solutions companies have just resigned themselves to this problem as an eternally manual process. Never mind that it significantly impacts utilization rates if billable employees are calculating billing rates for work done. Never mind that you have to frequently re-invoice your clients for the numerous errors that they inevitably identify. Not to mention the hours and hours spent by your controller and/or managers to validate billing prior to invoices being sent. And the cost of looking unprofessional or unorganized in the eyes of your clients…well, that is not measurable until you have to calculate your retention rates.
Take a seat. We have some good news: ConnectWise PSA can automate this process, get rid of this huge time hog, increase client satisfaction, AND increase revenues by billing more of what you agreed to bill in the first place! Yes, we have lived through the agreement nightmare ourselves. That is why it is a central module in ConnectWise PSA. Our solution will totally eliminate one of your greatest pains.
How Do You Know If You Have Agreement Management Problems?
Take a look at the following list of questions. Answering as indicated on several of them may suggest agreement management processes and systems could be improved in your company:
- Does your current solution automate the agreements with your clients, regardless of how *customized* these agreements are?
- Do you currently limit what your sales folks can sell because you cannot internally support a wide number of variations?
- If your current solution does have agreement management module, do you have the ability to use global, customized global or customized agreements for each of your clients?
- Can one client have multiple agreements for services and projects, based on work role or types of work done?
- Do your agreements cover time, expenses and products?
- Do your agreements automatically populate billing rates for work done?
- Can your agreements automatically kick off service tickets for recurring and periodic tasks?
- Can your agreements automatically kick off invoicing?
- Are you automatically notified when products or services covered by agreements are coming up for renewal, such as subscriptions or warranties?
- Are you notified when your agreements are due for renewal?
- Do your agreements drive service tickets handling, and even automatically prioritize them, based on the documented SLAs?
- Does your solution automatically enforce the terms of the agreements, including notifications and escalations when necessary?
- Can your agreements be linked to remote monitoring and be automatically updated based on new equipment installed at the client site?
- Do you – right now – know the profitability of each of your agreements? Can you see the trends with this over time?
ConnectWise PSA Helps You Solve Agreement Problems
Use the power of ConnectWise PSA to manage projects and tasks against agreements, and you will lose tons of manual work. Your clients will be happier, too, since what you invoice will directly reflect the contractual agreements you have made with them. And things you have promised will finally stop falling through the cracks. With ConnectWise PSA, you will be able to:
- Link single or multiple agreements to an individual client, which will drive billing rates for specific work done without any manual intervention.
- Drill down on invoices to the underlying agreements.
- Eliminate any requirement for anyone to calculate rates for clients as part of closing out service tickets or project tasks.
- Automatically create service tickets for recurring tasks, increasing your revenues.
- Keep documented SLAs for each agreement, which will automatically monitor system activity for compliance.
- With the Managed Services Platform add-on, you will be able to automatically identify and add any new client equipment to agreements, eliminating this random and manual task.
- Automatically generate invoices for work completed by service or project employees, right at the time you told the client you would invoice him or her.
- Continuously improve your agreement profitability.
ConnectWise PSA is the easy answer to your agreement problems.
Click here to see more product details, including screen shots.
ConnectWise PSA: The Total Business Automation Solution for IT Solutions Companies
ConnectWise PSA is a complete suite of modules that automate and integrate every process in your IT business: Find & Win Opportunities; Capture, Plan & Schedule Won Deals; Manage Projects & Services; Track, Approve & Invoice; Analyze & Report; Integrate to Internal & External Applications. ConnectWise PSA is offered both as premise based or hosted (subscription based) solution.
Learn more. See all ConnectWise PSA Product Module Features.
The sole purpose of ConnectWise PSA is to give you transparency into and control over your business, a faster and higher cash flow, more revenues, greater profits and higher levels of client satisfaction.
See How ConnectWise PSA Helps You Solve Other Management Problems.
See How ConnectWise PSA Helps You Solve Your Workflow Problems.
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